Please read the following information carefully, as it is intended to help you make the most of your tour.
Cancellations are difficult affair for both parts. Please be aware that there is some financial implication to cancel your private speedboat tour at the last minute as all of our set costs are the same of which many are not refundable.
1/ The Contract & Financial Security
Searunnerspeedboat is an Thai company and comes under Thai law. The contract between you and Searunnerspeedboat is made on the terms of these booking conditions, which are governed by Thai Law and clients shall be subject to the sole jurisdiction of the Thai courts.
The following booking conditions and information form the basis of your contract with Searunnerspeedboat Limited located 58/50 Moo 10 Chaofa West Road, Chalong Sub-district, Muang District Phuket 83130, Thailand. Your contract will be with the Company. Your contract with the Company is made once the specified deposit has been paid and the Company has signified, in writing, its acceptance of the booking and you have been sent written confirmation by email from the Company.
These terms and conditions and the booking form will form the entire terms of the contract between the Company and the person making the booking (the lead client), who will be deemed to agree to the booking for and on behalf of all other persons named on it. The agreement to the booking by the lead client will constitute acceptance of these conditions by all the clients and the parties named on it and as confirmation that the lead client has authority to act on behalf of all other persons named on the form. If you have any special requests outside the services offered the Company will endeavour to assist but is not obliged to do so. These must be notified to the company in writing before booking. After booking they will be treated as an alteration and a charge made (see below). Any additional costs of a special request must be borne by you.
2/ Reservations, Confirmations, Deposits & Payments
The policy below applies to all general bookings made with Searunnerspeedboat Ltd.
The specified deposit is due on booking (for general bookings a deposit of 50% is required).
The balance of the holiday cost as set out on the Company’s confirmatory email to you must be paid to the Company not later than 8 weeks prior to the date of departure. Failure to do so will result in the booking being treated as cancelled by you. Cancellation charges will be payable as set out in Clause 5 below.
In the case of bookings made less than 8 weeks before the departure date, payment must be made in full upon booking.
3/ Price Policy
After a booking has been made the Company reserves the right to alter the prices advertised in the Internet homepages prior to booking. After a booking has been made the Company reserves the right to alter the price as a result of Thai or foreign government action (including changes in the rate of VAT and any other duties or levies), currency fluctuations or increases in transportation costs. If the alteration results in an increase of more than 15% of the original price quoted, you may cancel the booking and obtain a full refund, less an administration fee of not more than US$40 per person. In the event of an increase, an amended email will be sent to you which is payable within 7 days. If you wish to cancel, you must also notify us in writing within 7 days. The Company will absorb an amount equivalent to 2% of the holiday price (excluding insurance premiums and any amendment charges) and only an amount in excess of this 2% will be passed on to you. No increase will be made within 30 days of departure. In the event that the holiday you have bought is subsequently sold or offered for sale at a lower price than you paid, we will be under no obligation to refund the difference in the price. If the Government imposes a levy for the purposes of consumer protection, we reserve the right to pass this charge on to you. If you make a direct payment from your bank to ours then you will be responsible for any charges made by the banks concerned.
4/ Holiday Descriptions
The information about the tours featured in our marketing materials are given in good faith and believed to be accurate at the time of publication. However, it may also prove necessary for the Company to vary or modify a tour itinerary or its contents due to local prevailing conditions. You agree to such necessary variations or modifications being made and also agree to be bound by the decision of the tour leader or representative appointed by the Company. In such circumstances the Company reserves the right to substitute alternative arrangements.
5/ Cancellations By You
If you wish to cancel your holiday, written notification must be given to the Company by the person who signed the booking form. The date of cancellation will be the date the Company receives this written notice. The following cancellation charges will be payable by you.
- 60 days or more prior to departure: deposit forfeited.
- 59-36 days prior to departure: 60% of tour price.
- 35-15 days prior to departure: 85% of tour price.
- within 14 days of departure: 100% of tour price.
6/ Alterations by you
It is vitally important that your requirements be clearly stated on the booking form. If, once the booking has been accepted by the Company, you wish to make any alterations to the booking details, e.g. change of name, date, accommodation, departure airport, duration etc., the Company will do all it can to assist you although it is under no obligation to make any alterations other than to allow you or any member of your party who is prevented from travelling to transfer his/her booking to someone else, provided that written notice is given to the Company not less than 35 days before the departure date with full details of the transfer.
The transferee(s) must satisfy all the requirements for a diving holiday as set out in these terms and conditions and the brochure. Any additional costs for such a transfer of booking must be paid by you or the transferee(s).
The person who signed the booking form must send a written alteration request to the Company at least 8 weeks prior to departure. You will also be required to pay any additional costs arising from your alteration. However, any alterations made by you less than 8 weeks prior to departure may be treated at the company’s discretion as a cancellation and the charges set out in Clause 5 above will apply.
Any changes you wish to make to your holiday arrangements once your holiday has commenced are your sole responsibility. The Company will not be responsible for the additional cost of any changes you make whilst on holiday and these must be paid for by you.
If you cancel your holiday after the Company has sent out travel documents, no refund (if due) will be made until all such documents are received back by the Company. In certain circumstances, you may be able to recover cancellation charges under your travel insurance policy.
7/ Unused Services
No refund or compensation is payable by the Company for any unused accommodation, diving, flight, services or features provided during the holiday. Clients, who do not complete a diving course for any reason whatsoever, cannot be refunded for a portion or the remainder of the diving course.
8/ Cancellation Or Alteration By The Company
The Company hopes not to make any changes in your travel arrangements, but as these are made many months in advance of your holiday, it is possible that we may have to make changes and reserve the right to do so at any time. Many changes will be minor and will have no effect on your holiday, but the company will advise you or your travel agent as soon as possible. No compensation is payable for minor changes. We also reserve the right in any circumstances to cancel your travel arrangements but will not do so less than 30 days before departure, except for reasons of force majeure (see below) or your failure to pay the final balance. If the Company is unable to provide the travel arrangements you have booked, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of a comparable standard if available. The company will refund any price difference if the alternative is of lower value. If the company makes a major change to your holiday, we will inform you as soon as possible if there is time to do so prior to your departure. You will have the choice of either accepting the change in arrangements, accepting an offer of suitable alternative travel arrangements from the company (with a refund of any price difference if of lower value) or cancelling your booked holiday.
9/ Our Liability
Our obligation and those of any suppliers providing any service or facility in any part of your holiday are to take reasonable skill and care for the provision of such services or facilities. You must show reasonable care and skill that has not been used if you wish to make any claim.
The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company are not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a result of the holiday arrangements failing to be as described and of a reasonable standard, subject to the following terms. These acceptances of l